TOP QUESTIONS

If you have received a fraudulent email, please forward it to abuse@wachovia.com. Please do not remove the original subject line or change the email in any way when you forward it to us.

If you have entered personal information after clicking a link or suspect fraudulent behavior, please call us immediately at (888) 647-3648 during business hours or 24 hours a day at 800-WACHOVIA (800-922-4684).

1. Under the Apply Online section of the Service Center page, click on the Credit Card link.  The Apply Online page will display. 
2. Click on the link for the card you would like to learn more about. 
3. Review and compare the different Credit Card products. 
4. After you select a product, you will be able to complete an online application by clicking on the Open Account link.  If you need assistance completing your application, contact us at (866) 201-5702, 24 hours a day, seven days a week.

Online Statements are a free feature of Online Banking. Online Statements allow you to view electronic versions of your paper statements, giving you up to 16 months of statement history beginning with your most recent statement. They may be printed or saved for record keeping. Just click the View Paper Statements link under "Statements and Documents" on the Service Center page to enroll.

Online Statements are available for Brokerage and Command Asset accounts as well. To enroll:

1. Click the Online Brokerage tab at the top of the page.
2. Select Statements/Confirms/Tax Doc on the left-hand side of the page.
3. Click the Register tab for further instructions.

When you authorize a vendor to use your Wachovia Visa Check Card to pay a bill, it's as secure as Check Card purchases you make in person. And, you're protected by Visa's Zero Liability policy that guarantees your account is safe from any unauthorized use of your card or account number.

• If you have a transaction you need to inquire about or dispute, that has posted to your account, you can go to www.wachovia.com/customerforms and select Check Card Dispute Form  to fax or mail in your request. 
• Or, you may login to Online Banking and go to the Customer Service tab within online banking and select Dispute or Inquire About a Transaction under the account services page.  Once you select the link you will be able to submit your request via a secure message.  You will need to fill out one form per item you would like to dispute.

If this transaction is due to your Check Card being lost or stolen, notify us immediately at 800-WACHOVIA (800-922-4684), 24 hours a day, seven days a week.

Pay Bills is a free option that allows you to pay your bills quickly, conveniently, and securely online through Wachovia.com. By selecting Add a Bill under the Pay Bills tab, you will be able to add in the Company or Person you would like to pay within the United States. Once you have added in your biller you will be able to schedule a payment. You can choose from any account listed in the drop down box in the Pay Bills section. You must then enter the amount and date you would like the payment to arrive at your biller. The dates listed in blue when you select the calendar to the right of the Pay Date are the dates available for payment. View our short demo to learn how to schedule a payment.

Payments are processed two ways. If a person or company has an electronic arrangement with us, the payment will be sent electronically.  For these billers, the first available blue date is usually one to two business days from the current date. If we do not have an electronic relationship with the person or company we will mail them a paper check. For these billers, the first available blue date is usually four to five business days away from the current date

For topics not addressed here, you may refer to Wachovia Online Services Demos for an overview of Pay Bills. You may also select the Billpay Help option under the Pay Bills tab for further instruction once you are inside your Online Banking.

Look at the bottom left corner of your checks. If you have a Personal account the first sequence of numbers, usually a nine-digit number, is your ABA (American Bankers Association) routing number. If you have a Business account the ABA number will follow the six-digit check number at the bottom of your checks. The ABA number is also known as a Routing and Transit Number, RTN, or bank number. It was established by the American Bankers Association to identify the accountholder’s bank—for example, Wachovia—when processing checks or depositing money to an account.

Example of ABA number for a Personal account:

To add an account to Online Banking:

1. Select the Add/Remove Accounts link on the right side of the "My Accounts" page in Online Banking.
2. Once the "Add/Remove Accounts" page appears, select the accounts you would like to add to Online Banking from the "Accounts not in online banking" box. To select multiple accounts, hold down the Ctrl key on your keyboard.
3. Click Add to move them to the "Accounts in online banking" box.
4. Click Next at the bottom of the page. The "Add Accounts Verify" page appears.
5. Click Submit to add the accounts to Online Banking.

To remove an account from Online Banking, you will need to call customer service at 800-WACHOVIA (800-922-4684).

After logging into Online Banking you will view the My Accounts page.  On the right side of the page you will see Change Password under the Customer Service menu.  Click on Change Password and you will view the Change Password/Secret Questions page.  Select the box beside Change Password.  Enter your new password on the page that appears.  You will receive a confirmation that your password was changed.

Note:  If you are viewing the Customer Service page in Online Banking, you may click on Change Password under My Profile. 

You may also change your Password from within your financial management software. Please reference the HELP section within your software for specific instructions.

We have several ways to help you manage your accounts even if there is not a Wachovia Financial Center near you. Learn more about the different banking options.

Wachovia is helping to make paying taxes quick and easy this tax season. You can make personal or business tax payments online using your Wachovia Check Card or Wachovia Credit card.