ONLINE SERVICES FAQS

Yes.  You can view an Online Banking Demo and an Online Brokerage Demo. Small Business customers may view the demo for Wachovia Business Online.

All of the information you should need to make your Online Services choices is located on our Online Services pages.

Typically, online enrollment shouldn't be a problem; however, there may be reasons why your enrollment cannot be processed online.

• If you do not provide a valid email address
• You do not have an Check Card/ATM Card. 
• You have tried to enroll using an account that is not accessible online.  An IOLTA account would be an example of an account that cannot be accessed online.

If you are experiencing difficulty due to these reasons or need personal assistance with the enrollment process, call Online Services at (800) 950-2296, 24 hours a day, seven days a week. If you are a Small Business customer, please call (800) 566-3862, 8:00am to 9:00pm ET, Monday through Friday.

Enrolling in Online Banking is easy.  You can enroll online, or over the phone by calling (800) 950-2296, 24 hours a day, seven days a week. If you are a Small Business customer, please call (800) 566-3862, 8:00am to 9:00pm ET, Monday through Friday.

If you are not currently an Online Services customer, you can enroll online, or over the phone by calling (800) 326-4434, 8:00am to 6:00pm ET, Monday through Friday.

To add new accounts to Online Banking:

1. Log in to Online Banking using your User ID and Password from the wachovia.com home page. 
2. Click the Customer Service tab at the top of the "My Accounts" page.
3. Click Add/Remove Accounts under "Preferences." The "Add/Remove Accounts" page appears.
4. Click the account you would like to add from the list on the left side of the page.
5. Click Add. You will see the accounts listed on the right side of the page, along with the other accounts you already have in Online Banking.
6. Click Next to verify your changes. The "Add Accounts Verify" page appears.
7. Review the information on the page. If you would like to change the nickname on the account, enter the new nickname in the space provided.
8. Click Submit to add the accounts, Back to make changes, or Cancel if you are not ready to add the accounts yet.

If you wish to remove an account from Online Banking, please contact us at 800-WACHOVIA (800-922-4684), 24 hours a day, seven days a week. We will be glad to assist you.

If you are a Business customer, please call for assistance at (800) 566-3862, 8:00am to 9:00pm ET, Monday through Friday.

To cancel your service, please call us at (800) 950-2296, 24 hours a day, seven days a week.

Please call (800) 950-2296, 24 hours a day, seven days a week to have any accounts removed from your Online Banking relationship.  If you change your mind, the accounts can easily be re-added.

If you do not accept the online Customer Agreement for Online Access, you will not be able to complete the online enrollment process. You may find it convenient to print the agreement and read it over to fully understand it, and then return later to enroll. If you have any questions about the customer agreement, please call (800) 950-2296, 24 hours a day, seven days a week.

If you have any questions refer to the Learn More link on the enrollment pages or give us a call at (800) 950-2296, 24 hours a day, seven days a week.