It’s easy to contact us for help. If your question can’t be handled by the general Customer Service number below, you can use the links further down to inquire about specific products and services. Do not use regular email for account questions or comments.
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800-WACHOVIA (800-922-4684)
24 hours a day
7 days a week
Email Online Services
Wachovia
1525 West W.T. Harris Blvd.
Charlotte, NC 28288-0376
Use the appropriate country code when calling Wachovia from outside the United States:
| Australia |
0011-800-8277-4314 |
| Austria |
00-800-8277-4314 |
| Belgium |
00-800-8277-4314 |
| China |
00-800-8277-4314 |
| Denmark |
00-800-8277-4314 |
| Finland |
990-800-8277-4314 |
| France |
00-800-8277-4314 |
| Germany |
00-800-8277-4314 |
| Hong Kong |
001-800-8277-4314 |
| Hungary |
00-800-8277-4314 |
| Ireland |
00-800-8277-4314 |
| Israel |
014-800-8277-4314 |
| Italy |
00-800-8277-4314 |
| Japan |
001-800-8277-4314 |
| Japan |
0033-800-8277-4314 |
| Japan |
0041-800-8277-4314 |
| Japan |
0061-800-8277-4314 |
| Korea |
001-800-8277-4314 |
| Korea |
002-800-8277-4314 |
| Macau |
00-800-8277-4314 |
| Malaysia |
00-800-8277-4314 |
| Netherlands |
00-800-8277-4314 |
| New Zealand |
00-800-8277-4314 |
| Norway |
00-800-8277-4314 |
| Philippines |
00-800-8277-4314 |
| Portugal |
00-800-8277-4314 |
| Singapore |
001-800-8277-4314 |
| South Africa |
09-800-8277-4314 |
| Spain |
00-800-8277-4314 |
| Sweden |
00-800-8277-4314 |
| Switzerland |
00-800-8277-4314 |
| Taiwan |
002-800-8277-4314 |
| Thailand |
001-800-8277-4314 |
| United Kingdom |
00-800-8277-4314 |
For countries not listed above, please use the appropriate International Access code followed by 1-704-548-8484. Collect calls will not be accepted at this number.
To open an account or get more information:
(888) 213-1352
8:00am - 6:00pm ET
Monday - Friday
For service-related questions on your existing account:
(800) 733-8812
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
Use our Branch Locator to find a specific location, address and phone information.
Branch Locator
To get quotes via our 24-hour Touch-Tone Quote Service:
Wachovia Securities
(800) 960-2247
24 hours a day
7 days a week
Contact a Financial Advisor to Learn More:
(877) 777-4215
Monday - Friday
8:00am - 8:00pm EST
Email
Obtain Customer Service for an Existing Account:
(800) 359-9297
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
To open an account or get more information:
(888) 213-1352
8:00am - 6:00pm ET
Monday - Friday
For service-related questions on your existing account:
(800) 733-8812
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
Command Asset Program for Business
New accounts:
(888) 213-1352
Existing accounts:
(800) 733-8812
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
To open an account or get more information:
Retirement Resource Center
(866) 588-9606
8:00am - 8:00pm ET
Monday - Friday
For questions on your existing account:
Wachovia Securities Service
(800) 669-2136
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
For servicing an existing credit card account:
(866) 201- 5702
24 hours a day
7 days a week
To open a new credit card account:
(866) 327-6214
24 hours a day
7 days a week
Rewards:
(888) 440-7000
10:00am - 10:00pm ET
Monday - Saturday
TDD (Telecommunication Device for the Deaf) Assistance:
(800) 655-3178
For International Locations Call Collect:
(704) 547-8835
General Correspondence:
Wachovia Bank NA
PO Box 563966
Charlotte, NC 28256-3966
Payments:
Wachovia Bank NA
P. O. Box 105204
Atlanta, GA 30348-5204
(877) 689-0763
8:30am - 8:00pm ET
Monday - Friday
Email
Wachovia Education Finance
P.O. Box 13667
Sacramento, CA 95853-3667
Use our Branch Locator to find a specific location, address and phone information.
Branch Locator
International Services
capmark@wachovia.com
Contact a Financial Advisor to Learn More:
(877) 777-4215
Monday - Friday
8:00am - 8:00pm EST
Email
Obtain Customer Service for an Existing Account:
(800) 359-9297
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
Apply by Phone/Request Information
To apply for a loan in which the property being secured is in AK, AL, AZ, CA, CO, CT, DC, DE, FL, GA, IL, KS, MD, MS, NH, NC, NJ, NV, NY, OK, PA, SC, TN, TX, VT, VA, WI, please call:
(866) 421-2775
8:00am - 9:00pm ET
Monday - Friday
8:30am - 5:00pm ET
Saturday
For all other property states please call:
(877) 849-1319
8:00am-10:00pm ET
Monday-Thursday
8:00am-6:00pm ET
Friday
9:00am-6:00pm ET
Saturday
10:00am-9:00pm ET
Sunday
Existing Loan Assistance
For information or assistance with an existing home equity loan or line, please call:
800-WACHOVIA
(800) 922-4684
24 hours a day
7 days a week
Technical Support
For technical support questions please call:
(800) 950-2296
24 hours a day,
7 days a week
Email
To open an account or get more information:
Retirement Resource Center
(866) 588-9606
8:00am - 8:00pm ET
Monday - Friday
For questions on your existing account:
Wachovia Securities Service
(800) 669-2136
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
For all insurance questions, please call:
(866) 579-4748
Monday - Friday
8:00am - 5:00pm ET
Apply by Phone/Request Information
To apply for a loan in which the property being secured is in AK, AL, AZ, CA, CO, CT, DC, DE, FL, GA, IL, KS, MD, MS, NH, NC, NJ, NV, NY, OK, PA, SC, TN, TX, VT, VA, WI, please call:
(866) 421-2775
8:00am - 9:00pm ET
Monday - Friday
8:30am - 5:00pm ET
Saturday
For all other property states please call:
(877) 849-1319
8:00am-10:00pm ET
Monday-Thursday
8:00am-6:00pm ET
Friday
9:00am-6:00pm ET
Saturday
10:00am-9:00pm ET
Sunday
Existing Loan Assistance
For information or assistance with an existing home equity loan or line, please call:
800-WACHOVIA
(800) 922-4684
24 hours a day
7 days a week
Technical Support
For technical support questions please call:
(800) 950-2296
24 hours a day,
7 days a week
Email
Existing Loan Assistance
(800) 347-1131
8:00am - 9:30pm ET
Monday - Friday
Apply by Phone/Request Information
800-WACHOVIA
(800) 922-4684
Monday - Friday
8:00am - 9:00pm ET
Saturday
8:30am - 5:00pm ET
Wachovia Dealer Services
Customer Service
(800) 289 - 8004
Monday - Friday
8:00am - 10:00pm ET
Refinance
(888) 777 - Loan
(888) 777 - 5626
Monday - Friday
8:00am - 10:00pm ET
Saturday
11:00am - 6:00pm ET
Wachovia Bank
To apply for a new loan to purchase a vehicle, or to contact Customer Service regarding a loan with Wachovia Bank, please call:
(800) WACHOVIA
(800) 922 - 4684
Monday - Friday
8:00am - 9:00pm ET
Saturday
8:30am - 5:00pm ET
Use our Locations to find a specific location near you.
Locations
Apply by Phone/Request Information
To speak with a Mortgage Specialist about a new loan,
please call us toll free at:
(800) 922-6267
Monday - Thursday
8:00am - 10:00pm ET
Friday
8:00am - 6:00pm ET
Saturday
9:00am - 6:00pm ET
Existing Loan Assistance
You may see details about your loan, review loan activity, and obtain other mortgage account information 24 hours a day, seven days a week. Log in to Wachovia Online Services.
Not an Online Banking customer? Call us at (800) 950-2296 to enroll.
For quick and accurate information about your loan, please refer to the table below.
|
P.O. Box 60505
City of Industry, CA 91716-0505
P.O. Box 105693
Atlanta, GA 30348-5693
P.O. Box 659568
San Antonio, TX 78265-9568
|
(800) 642-0257
Monday through Friday
9:00am to 9:00pm, ET
Saturday
9:00am to 6:00pm, ET
|
|
P.O. Box 96001
Charlotte, NC 28296-0001
|
(866) 642-9405
Monday through Friday
8:00am to 8:30pm, ET
|
|
Email
For assistance and information about Online Services, or to enroll, call:
(800) 950-2296
24 hours a day
7 days a week
Email Online Services
For information about Wachovia One StopTM (a view of all your Wachovia and non-Wachovia accounts), or to apply, call:
(800) 950-2296
24 hours a day
7 days a week
Email Online Services
To open a Wachovia Securities Direct account or obtain customer service:
(800) 326-4434
8:00am - 6:00pm ET
Monday - Friday
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
Wachovia Participant Account Services
(800) 377-9188
7:00am - 8:00pm ET
Monday - Friday
24-hour automated service:
(800) 377-9188
Existing Loan Assistance
(800) 347-1131
8:00am - 9:30pm ET
Monday - Friday
Apply by Phone/Request Information
800-WACHOVIA
(800) 922-4684
Monday - Friday
8:00am - 9:00pm ET
Saturday
8:30am - 5:00pm ET
(800) 953-9521
24 hours a day
7 days a week
Email
To open an account or get more information:
Retirement Resource Center
(866) 588-9606
8:00am - 8:00pm ET
Monday - Friday
For questions on your existing account:
Wachovia Securities Service
(800) 669-2136
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
To open an account or get more information:
Retirement Resource Center
(866) 588-9606
8:00am - 8:00pm ET
Monday - Friday
For questions on your existing account:
Wachovia Securities Service
(800) 669-2136
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
To open an account or get more information:
Retirement Resource Center
(866) 588-9606
8:00am - 8:00pm ET
Monday - Friday
For questions on your existing account:
Wachovia Securities Service
(800) 669-2136
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
(866) 579-4748
8:00am - 5:00pm ET
Monday - Friday
100 North Main Street
Winston-Salem, NC 27101
To open an account or get more information:
Retirement Resource Center
(866) 588-9606
8:00am - 8:00pm ET
Monday - Friday
For questions on your existing account:
Wachovia Securities Service
(800) 669-2136
Monday - Friday
8:00am - 10:00pm EST
Saturday
8:00am - 5:00pm EST
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
Wachovia Dealer Services
Customer Service
(800) 289 - 8004
Monday - Friday
8:00am - 10:00pm ET
Refinance
(888) 777 - Loan
(888) 777 - 5626
Monday - Friday
8:00am - 10:00pm ET
Saturday
11:00am - 6:00pm ET
Wachovia Bank
To apply for a new loan to purchase a vehicle, or to contact Customer Service regarding a loan with Wachovia Bank, please call:
(800) WACHOVIA
(800) 922 - 4684
Monday - Friday
8:00am - 9:00pm ET
Saturday
8:30am - 5:00pm ET
(888) 353-7375
8:00am - 5:00pm ET
Monday - Friday
8:00am - 4:30pm ET
Saturday
Email
For assistance and information about Online Services, or to enroll, call:
(800) 950-2296
24 hours a day
7 days a week
Email Online Services
For information about Wachovia One StopTM (a view of all your Wachovia and non-Wachovia accounts), or to apply, call:
(800) 950-2296
24 hours a day
7 days a week
Email Online Services
To open a Wachovia Securities Direct account or obtain customer service:
(800) 326-4434
8:00am - 6:00pm ET
Monday - Friday
Email
Wachovia Securities Direct
401 South Tryon Street
Charlotte, NC 28288-0136
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